And now I’m being told that I can’t get my metal card back!!! Why? My original card was the METAL VENTURE CARD! Not a plastic card!! In the pst I have made so many people get the Venture card just by showing them my original metal venture card. When my new card was issued and I received it, it was a plastic card with a photo from the other account user that I had gotten years ago. Three weeks ago my card was compromised so I hard to part ways with my original account number because of the fraud that occurred 🙁 Well eventually I convinced the individual to finally get their own venture card. When I did and got the individual their card I added a picture that they wanted. I have been a long time, and loyal customer!! About 3 years ago I added an Authorized user to my account. That is why I am reaching out to acknowledge an exceptional employee at your Bayside, NY location. I know, from experience that it’s just as important to reward an employee for a job well done as it is to complain when you receive unsatisfactory service. Many of the comments and reviews below are negative, describing unpleasant experiences. She even wrote it all out for me and offered to help me set up the external bank information. However, she took the time to go above and beyond her expected duties by explaining how I can transfer money from one institution to another and avoid the fee. I am a retired bank manager, although Deanne did not know me or that I worked for a bank. However, when Deanne explained that there would be a $10 fee for the transaction I was shocked and disappointed. I wanted to withdraw a large sum and receive a bank check. I visited the branch today and was immediately greeted by Deanne Matsoukas, Branch Ambassador. I have a credit one card and they they don’t care about their customers their Rich guys they do not care about the little people they’re sitting on top of their big mansions with all their sports cars and all they care about is themselves and their family they can care less about the people that are getting approved for their credit cards and helping them out it’s about money money money money money to them I’ve had a credit card with them and when people have financial hardship they don’t care all they care about is his getting the money and when somebody tells you they don’t have a job and they’re unable to pay the credit card then you should really want to help them out all you care about is when you going to pay it and then if you don’t pay then you would have put them in collection and not care that they are human person but all you care about as long as you get your money and then you ruin their credit you don’t care like this is really awful like I hate Capital One and I’m trying to do my best and I had very good intentions from day one things happened to really good people but you guys don’t care about helping somebody out or having that program up to say okay we have this available we can help you with payments on your card until you get back on your feet but no you guys don’t all you care about is making sure the higher is up get their money and if you don’t do what you do then we’ll cancel your card you’re not getting anything and we’re going to ruin your credit you just don’t care at all heartless people and that’s what the problem isĪs a long time customer of Capital One I wish to express by gratitude about an employee at the branch located at 4505 Bell Blvd., Bayside, NY 11361. The company had to pay back $3.67 billion so that it could repurchase the company stock from the US Treasury. There were huge losses incurred by the company's investors, which forced the company to shut down its mortgage division. At the time of the subprime financial crisis in the year 2008, Capital One had gained $3.56 billion in investments from the US Treasury courtesy. This new addition helped them in boosting their online banking services. ING Direct was also acquired by Capital One as one of their last huge acquisitions.
After that, they also obtained North Fork Bank and Chevy Chase to establish their New York and Washington DC metropolitan area services. The first influential acquisition came to the bank in 2005 as Hibernia National Bank. Based on their knowledge and customer database, they built a customer profile for their credit card business. They became one of the pioneers to use data analytics in their favor. The diversification of Capital One took place into retail banking in the late 1900s and early 2000s. The company was headed by Richard Fairbank and Morris Nigel. The new company came to be known as Capital One. Signet Financial Corp spun off Oakstone Financial its credit card business in the year 1994.
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